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Telephoning in German

The language course 'Telephoning in German' is created for receptionists, telephonists or employees who need to be able to communicate effectively in German on the telephone.

During the training, the following daily telephone skills will be worked on:

  • introducing yourself
  • asking for someone
  • transferring a call
  • leaving a message
  • taking a message
  • making an appointment
  • changing an appointment
  • dealing with a complaint
  • giving information
  • etc.

Telephone skills for advanced learners:

  • analysing a complex problem
  • rephrasing a question
  • reassuring someone
  • suggesting a solution
  • analysing/dealing with a complaint
  • etc.

Depending on your language level and your practical needs, we design a tailored programme. Lessons consist of creative exercises, true-to-life conversations and role playing.

All participants also get a list of key phrases in support.

More info

  • Target group

    Receptionists, telephonists or employees who need to be able to communicate effectively in Dutch on the telephone. Minimum level 1/5 ALTE - A2 CEF.

  • Cycle

    20 hours (sessions of 2 hours)
    1 hour = 60 minutes

  • Number of participants

    Private, twin or group course (3 to 6 participants)

  • Languages

    German (this course is also available for French, English and Dutch).

  • Follow-up e-learning

    At the start of the German course, you receive access to our online e-learning platform where you will find weekly exercises tailored to your language level.

    You’ll also have access to the e-lexica, where you can practice specific business vocabulary through a series of drills (e.g. EU terminology, financial terminology, HR terminology, IT terminology, legal terminology, marketing terminology, negotiating terminology, telephone expressions, etc.).

  • Practical information

    Rapid planning based on your availability.
    The course can take place in your office or at our training centres in Brussels, Ghent, Diegem, Antwerp or Liege.

Lerian-Nti Languages

Contact us

Call
+32 2 217 37 47

Or mail
info@lerian-nti.be

Request a quotation Send to colleague

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